Frequently Asked Questions
How much does shipping cost?
Shipping is free of charge.
However, if you require express delivery, etc., there will be an additional charge.
When will my pack ship?
We will notify you by e-mail when your order has been shipped.
When I opened my package, I found that my items were damaged. What should I do?
We make every effort to package our products, but in the unlikely event that an item is damaged, please contact us by e-mail with a photo of the damaged item.
Are shipments tracked?
Yes, they will be tracked. However, due to the international nature of international shipments, the tracking number may change along the way. If you are concerned, please contact us.
What is your payment method?
We accept credit cards, Shop Pay, Apple Pay, and Google Pay.
Can I cancel my order?
You can cancel your order before it is shipped. Please contact us by e-mail. We are sorry, but we do not accept cancellations after the order has been shipped.
What happens if an item is lost?
Items purchased on this site are shipped using a third party. The risk of loss passes to the purchaser of the merchandise once the order has been delivered to the shipping company. It is the buyer's responsibility to provide correct address information and we are not responsible for any errors made by the buyer.
Products sold on this site may contain (dried) meat or egg products.
We are not responsible for incidents at customs, such as confiscation of goods at customs. Please check your local regulations before placing an order.